What do I get with my subscription?
With the my subscription you will have unlimited access to all our weekly ZOOM classes.


Can others from my household join the class?
We’re afraid not. For the sake of client confidentiality and to ensure we can keep everyone safe it is important that you join a class in a private space where you (or others on the call) can’t be overheard. If this is a concern, consider using some wireless earphones to improve privacy. We take this very seriously. Not protecting others’ privacy is a breach of our terms and conditions and will lead to your account being cancelled.


What’s a good class to start with?
All our classes are designed to suit everybody’s needs and experience level. It really doesn’t matter if you’re a complete beginner or practice certain disciplines daily, our teachers can accommodate everyone.


What should I wear to the class?
We recommend you wear something comfortable and easy to move in for all classes.


What do I need for meditation and breathwork?
Find a space and seat in your home where you can feel relaxed and can sit comfortably upright for the duration of the class. If your preference is to sit on the floor then a mat, bolster, or cushion can offer comfort and support. To avoid falling asleep (which happens to us all), we’d suggest resisting the temptation to lie down or sit on a very soft surface.


What I need for yoga?
Just yourself and a clear space. A yoga mat can help stop your hands from slipping in poses like Downward Facing Dog. Don’t have a mat? No problem. Just find a soft surface and a towel.


What do I need for fitness?
Just yourself, a bottle of water to ensure you stay hydrated and some clear space. No equipment is needed as our fitness classes are all about using your own body weight.


What if I feel unwell/or not okay during class?
Your wellbeing is the most important thing to us. If you feel unwell or overwhelmed at any point, please feel free to take a moment, move away from your screen (if you would like to) and return when ready. If you want to leave the class, send a private message to the teacher to let them know and drop off the call. If you are in emotional distress after class get in contact with someone you trust to talk things through.


Can I turn off my camera?
It can be tempting to keep your camera off during a class but we ask that you keep your camera on so our teachers can see that you are okay and suggest corrections to prevent injury.


When should I arrive?
Classes start as at the time scheduled, so we recommend you login 5 minutes before your class is due to start.


What if I’m late?
We have a no-latecomers policy. It is at the facilitators discretion as to whether they let you into the class once it has started, but in general you won’t be allowed to join. We want you to be able to have the full experience and we also don’t want to disturb others who are already in the class.


What’s your cancellation policy?
As this is a subscription service allowing you to attend unlimited classes, we don’t have a cancellation policy. However, we would be grateful if you cancel an event you have booked 24 hours in advance so our teachers know how many to expect. You can do this via Account -> My Bookings, and select cancel next the class you no longer want to attend.


How do I cancel my subscription?
Easy, go to your Account -> My Subscriptions and select cancel next to the subscription you want to cancel.


How long will I have access to online classes after I have cancelled my subscription?
You will have access to online classes up until the end of the month you have paid for.


I don’t seem to have access to classes anymore. Why is that?
Your access to classes will be revoked if there has been a breach of the Terms & Conditions of your subscription, if you have cancelled your subscription or if a subscription payment has failed. If you think there has been a mistake, please email us at events@portobellobh.com.